15 July 2005
Customer Rules, part 10
Rule #10: Asking a question more than once isn't going to change the answer.
Customer: Do you have ceramic frogs?
Me: No, I'm sorry, we don't. We have some plastic ones, though.
Customer: I need ceramic ones. I would prefer it if they were green. Do you have any?
OR.....
Customer: Do you have a bathroom?
Me: No, sorry.
Customer: Not even for my son?
Me: We don't have a bathroom.
Customer: But he really has to go. Can't he use your bathroom?
OR.....
Customer: Do you have the princess Barbie?
Me: No, I'm afraid we don't.
Customer: It's got a pink sparkly dress, and the box says "Princess Barbie" in silver letters.
Me: I'm sorry, but don't have that one.
Customer: It came out last September, and....
AARRGGHHH!!
I've never understood why people repeatedly ask the same question over and over and over again, hoping for a different answer! We aren't suddenly going to get ceramic frogs in the thirty seconds between the first and second time they ask, so why do they ask again? (And again. And again. Seriously, you have no idea. It's ridiculous.)
If we don't have it, we don't have. Period. Repeated requests are only going to annoy me.
Customer: Do you have ceramic frogs?
Me: No, I'm sorry, we don't. We have some plastic ones, though.
Customer: I need ceramic ones. I would prefer it if they were green. Do you have any?
OR.....
Customer: Do you have a bathroom?
Me: No, sorry.
Customer: Not even for my son?
Me: We don't have a bathroom.
Customer: But he really has to go. Can't he use your bathroom?
OR.....
Customer: Do you have the princess Barbie?
Me: No, I'm afraid we don't.
Customer: It's got a pink sparkly dress, and the box says "Princess Barbie" in silver letters.
Me: I'm sorry, but don't have that one.
Customer: It came out last September, and....
AARRGGHHH!!
I've never understood why people repeatedly ask the same question over and over and over again, hoping for a different answer! We aren't suddenly going to get ceramic frogs in the thirty seconds between the first and second time they ask, so why do they ask again? (And again. And again. Seriously, you have no idea. It's ridiculous.)
If we don't have it, we don't have. Period. Repeated requests are only going to annoy me.
# posted by mamurd @ 11:01 PM 
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Yeah, or when they ask me a question and don't like the answer, so they ask someone else who is working there the same question! I could understand if I acted unsure of myself...heck I'll even find someone else to ask if I don't know! But to do that right in front of me, arrggh!
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# posted by 
: 7:59 AM
: 7:59 AM << Home
