22 April 2005
Customer Rules, part 4
Rule #4: Leave the store before it closes.
If the store closes at 7:00, leave the store at 6:59 AT THE LATEST. Leaving earlier is better. When the employees tell you that the store closes in 10 minutes, that doesn't mean "wait ten minutes and then go the cash register", it means the store CLOSES in ten minutes, so get your butt out the door before then. Remember that you and all the other stragglers still have to pay for your purchases, (assuming you actually have any, and aren't just killing time waiting for your bus....) and that takes time.
Some people seem to take great offense at being hurried out the door, but look at it from our perspective: When you (finally) leave, we still have lots of work to do. There is restocking to be done, money to be counted, reports to be run, etc. We don't just lock the door and go home! And we're usually in a hurry, because we've got families to see, lives to live, and buses to catch. Imagine if we came into your office two minutes before quitting time, and demanded that you spend another fifteen minutes helping us. It would piss you off, right? Well, welcome to my world.
Just last night I had a customer come in a fifteen minutes before closing. She had walked a long way to come there. (Ummm, next time, maybe you should call first? That's a big "duh" right there. If you're walking halfway across town, make sure the store is actually going to be open when you arrive. This isn't brain surgery, people!) We warned her that we were closing soon, and she seemed agreeable, but didn't exactly seem in hurry to leave. We finally told her that we were closing, and she paid for her stuff. But before she left, she asked for a bathroom! Now, the place I work doesn't have one (see Rule #2), but even if we did, we were past closing time at this point! Why on earth would we want her to stay even longer??!?!
A corollary to the "get your butt out the door before closing time" rule is:
Don't go into a store shortly before closing unless you know exactly what you want.
Ten minutes before the store locks its doors is not a good time to browse. If nothing else, you make the clerks nervous, because we're afraid you're not going to leave. And yes, I have had customers who will not leave. It's a nightmare. Don't be mamurd's nightmare!! Get out, get out, get out, GET OUT!
Whew! I feel better now. :)
If the store closes at 7:00, leave the store at 6:59 AT THE LATEST. Leaving earlier is better. When the employees tell you that the store closes in 10 minutes, that doesn't mean "wait ten minutes and then go the cash register", it means the store CLOSES in ten minutes, so get your butt out the door before then. Remember that you and all the other stragglers still have to pay for your purchases, (assuming you actually have any, and aren't just killing time waiting for your bus....) and that takes time.
Some people seem to take great offense at being hurried out the door, but look at it from our perspective: When you (finally) leave, we still have lots of work to do. There is restocking to be done, money to be counted, reports to be run, etc. We don't just lock the door and go home! And we're usually in a hurry, because we've got families to see, lives to live, and buses to catch. Imagine if we came into your office two minutes before quitting time, and demanded that you spend another fifteen minutes helping us. It would piss you off, right? Well, welcome to my world.
Just last night I had a customer come in a fifteen minutes before closing. She had walked a long way to come there. (Ummm, next time, maybe you should call first? That's a big "duh" right there. If you're walking halfway across town, make sure the store is actually going to be open when you arrive. This isn't brain surgery, people!) We warned her that we were closing soon, and she seemed agreeable, but didn't exactly seem in hurry to leave. We finally told her that we were closing, and she paid for her stuff. But before she left, she asked for a bathroom! Now, the place I work doesn't have one (see Rule #2), but even if we did, we were past closing time at this point! Why on earth would we want her to stay even longer??!?!
A corollary to the "get your butt out the door before closing time" rule is:
Don't go into a store shortly before closing unless you know exactly what you want.
Ten minutes before the store locks its doors is not a good time to browse. If nothing else, you make the clerks nervous, because we're afraid you're not going to leave. And yes, I have had customers who will not leave. It's a nightmare. Don't be mamurd's nightmare!! Get out, get out, get out, GET OUT!
Whew! I feel better now. :)
# posted by mamurd @ 11:18 AM 
Comments:
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Gee, I'm sorry MY boss kept me late so I got to the store just before closing. The world doesn't revolve around you, get out of the job and give it to someone who is happy just to have a job even if it runs late sometimes. Spoiled b@*#$
# posted by 
: 2:06 PM
: 2:06 PM
Ok, do you feel better now? ;)
Yes, maybe your boss kept you late. But hey, the world doesn't revolve around you, either.
If someone comes in at the last minute and knows exactly what they want, I will run and get it for them, just so we all can go home a little earlier. But I don't think I'm a bad person for wanting to get off work on time.
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Yes, maybe your boss kept you late. But hey, the world doesn't revolve around you, either.
If someone comes in at the last minute and knows exactly what they want, I will run and get it for them, just so we all can go home a little earlier. But I don't think I'm a bad person for wanting to get off work on time.
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