26 July 2005
Addendum to Customer Rule #5
(That was the one about leaving garbage in the store. 'Cause, you know, ew.)
Rule #5 corollary: Don't let your dog (or child) poo in the store.
I have a pretty high tolerance for poo, having changed quite a few diapers in my babysitting days. It doesn't bother me the way it bothers some people. But... I really, really, REALLY don't think I should have to clean it off the floor of my store.
I can't quite figure out how the poo gets on the floor, anyway (well, ok, I grasp the biological functions, but...). I'm not a big fan of people bringing their pets in the store in the first place (obviously I don't consider service animals to be "pets"), but if you just have to bring Fido in while you shop for wallpaper, you should either 1) make sure Fido does his business before entering the store, or 2) be prepared to deal with it if Fido does make a mess.
So, when I have a customer tell me, "Ummm.... there's some poop on the floor over there," I get a bit cranky. One of two things must have happened: Either the pet owner didn't bother to clean it up/inform someone of the mess, or they didn't notice (!). Neither option is acceptable. 'Cause, you know, ew!
Rule #5 corollary: Don't let your dog (or child) poo in the store.
I have a pretty high tolerance for poo, having changed quite a few diapers in my babysitting days. It doesn't bother me the way it bothers some people. But... I really, really, REALLY don't think I should have to clean it off the floor of my store.
I can't quite figure out how the poo gets on the floor, anyway (well, ok, I grasp the biological functions, but...). I'm not a big fan of people bringing their pets in the store in the first place (obviously I don't consider service animals to be "pets"), but if you just have to bring Fido in while you shop for wallpaper, you should either 1) make sure Fido does his business before entering the store, or 2) be prepared to deal with it if Fido does make a mess.
So, when I have a customer tell me, "Ummm.... there's some poop on the floor over there," I get a bit cranky. One of two things must have happened: Either the pet owner didn't bother to clean it up/inform someone of the mess, or they didn't notice (!). Neither option is acceptable. 'Cause, you know, ew!
15 July 2005
Customer Rules, part 10
Rule #10: Asking a question more than once isn't going to change the answer.
Customer: Do you have ceramic frogs?
Me: No, I'm sorry, we don't. We have some plastic ones, though.
Customer: I need ceramic ones. I would prefer it if they were green. Do you have any?
OR.....
Customer: Do you have a bathroom?
Me: No, sorry.
Customer: Not even for my son?
Me: We don't have a bathroom.
Customer: But he really has to go. Can't he use your bathroom?
OR.....
Customer: Do you have the princess Barbie?
Me: No, I'm afraid we don't.
Customer: It's got a pink sparkly dress, and the box says "Princess Barbie" in silver letters.
Me: I'm sorry, but don't have that one.
Customer: It came out last September, and....
AARRGGHHH!!
I've never understood why people repeatedly ask the same question over and over and over again, hoping for a different answer! We aren't suddenly going to get ceramic frogs in the thirty seconds between the first and second time they ask, so why do they ask again? (And again. And again. Seriously, you have no idea. It's ridiculous.)
If we don't have it, we don't have. Period. Repeated requests are only going to annoy me.
Customer: Do you have ceramic frogs?
Me: No, I'm sorry, we don't. We have some plastic ones, though.
Customer: I need ceramic ones. I would prefer it if they were green. Do you have any?
OR.....
Customer: Do you have a bathroom?
Me: No, sorry.
Customer: Not even for my son?
Me: We don't have a bathroom.
Customer: But he really has to go. Can't he use your bathroom?
OR.....
Customer: Do you have the princess Barbie?
Me: No, I'm afraid we don't.
Customer: It's got a pink sparkly dress, and the box says "Princess Barbie" in silver letters.
Me: I'm sorry, but don't have that one.
Customer: It came out last September, and....
AARRGGHHH!!
I've never understood why people repeatedly ask the same question over and over and over again, hoping for a different answer! We aren't suddenly going to get ceramic frogs in the thirty seconds between the first and second time they ask, so why do they ask again? (And again. And again. Seriously, you have no idea. It's ridiculous.)
If we don't have it, we don't have. Period. Repeated requests are only going to annoy me.
